This website does not provide online ordering or payment. All commissions are discussed, confirmed, and quoted via LINE or email, and an order is established only after you accept the quotation. The following policies apply to transactions concluded in this manner.
Commissioned calligraphy works are individually created based on your specified text, size, format, and requirements. Under the proviso of Article 19, Paragraph 1 of Taiwan's Consumer Protection Act and the applicable regulations on reasonable exceptions, such customized goods are not subject to the 7-day cooling-off period once completed, and returns or refunds on this basis cannot be accepted. We will remind you of this provision again at quotation confirmation. If you need to modify or cancel after an order is established but before creation begins, please contact us via LINE as soon as possible.
All works are inspected and carefully packaged before shipping. If you find shipping damage or a defect attributable to our studio upon receipt, please photograph it and contact us via LINE or email within 7 days of delivery; after confirmation, we will arrange re-creation, repair, or a refund. Natural variations inherent to handwritten works (ink shading, brushstroke character) and screen color differences are not defects — please communicate thoroughly before commissioning.
To reschedule or cancel a course registration, please notify us at least 14 days before the class for a full refund or a one-time reschedule; cancellations within 14 days of the class are non-refundable; no-shows without prior notice are non-refundable. If a class is cancelled by our studio, a full refund will be issued.
For questions about returns and refunds, please contact us via our official LINE account or ginncalligraphy@gmail.com.